Why move your business process from email to SharePoint? | EndUserSharePoint.com

I often see the email rat race used as a broadcast communication tool (ouch) or a default knowledge repository (yikes!) but among the greatest of house-of-horrors exhibits is email as the vehicle of a business process (regardless of its importance or relative urgency!) The moment that any recurring sequence of a value chain includes emailing someone and expecting an email response in order to continue, it becomes untraceable, immeasurable, and effectively out of control.

What does this have to do with SharePoint?

If in that same sequence, rather than sending emails: there had been a Team or Project Site with a List:

  • To which a new entry would be contributed as an incoming request arrived
  • Which generated an alert for a target audience
  • Who with one or two clicks could edit the item to change a column value to ???approve??? or ???reject??? (along with some brief remarks.)
  • Which generated an alert for the author of the contribution
  • Who could continue to the next required action.

???things might work a little better.

Maybe the new Facebook messaging system will solve this too.

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