Archive

Monthly Archives: November 2010

We are very proud of our empirical focus, because it makes us humble – we realize that most of the time, we don’t know up-front what customers want. ??The feedback from testing quickly sets us straight, and helps make sure that our efforts are really focused at optimizing the things that make a difference in the customer experience.

If I had to summarize our learnings in three words: “simple trumps complete.”

I wish we (people with websites we support) were humble. We could learn a whole lot…

P90

Long and fun break for Thanksgiving that started on Wednesday. Mom took Zoe to see a movie while Zach was in school (but we’re keeping that on the down low) that day and it just stayed fun from then on. Little bit of a struggle to get back into the school routine, but we managed to get to school on time with eggs in the belly and looking good.

I often see the email rat race used as a broadcast communication tool (ouch) or a default knowledge repository (yikes!) but among the greatest of house-of-horrors exhibits is email as the vehicle of a business process (regardless of its importance or relative urgency!) The moment that any recurring sequence of a value chain includes emailing someone and expecting an email response in order to continue, it becomes untraceable, immeasurable, and effectively out of control.

What does this have to do with SharePoint?

If in that same sequence, rather than sending emails: there had been a Team or Project Site with a List:

  • To which a new entry would be contributed as an incoming request arrived
  • Which generated an alert for a target audience
  • Who with one or two clicks could edit the item to change a column value to ???approve??? or ???reject??? (along with some brief remarks.)
  • Which generated an alert for the author of the contribution
  • Who could continue to the next required action.

???things might work a little better.

Maybe the new Facebook messaging system will solve this too.